Shipping

Christian Graciel is designed and produced from our Head Office and Production Factories in Bali, Indonesia.

All orders are shipped to you from Bali, Indonesia. We ship worldwide using EMS postal service.

All pricing across Christian Graciel E-store is based on American Dollars (US$).
Please note that our prices do not include GST or any import custom and duties charges. Prices displayed on www.christiangraciel.com are purely for the item alone and any applicable shipping costs are added at checkout.

Estimated delivery time

We endeavour to pick, pack and ship your purchases within 24-48 hours of order placement when and if we have the product(s)in stock. In case the item(s) is/ are not available, we will inform you through @.

Christian Graciel does not operate over the weekend. As such, orders placed after close of business Friday throughout the weekend will not be addressed until the following Monday morning.

We wish to provide our customers with fast and reliable international shipping and aim to have your orders to you within 3 – 15 business days from dispatch.
However, as the registered couriers are third-party courier companies, we are unable to control their delivery time, and we are not responsible for any delay after the shipment leaves our premises.

Please note :

• Order cannot be cancelled once order has been shipped.
• Shipping address cannot be changed once order(s) has been shipped.

Tracking

Once your order has been dispatched, we will send you a confirmation email including a tracking number.
For full tracking detail on your order, enter your tracking detail with your corresponding courier.

If you have any problems with the order tracking please contact us contact@christiangraciel.com

Please note: In the event of any SALE/promotional events, the shipment of your order may take longer than usual. We thank you in advance for you patience and understanding during these busy periods.

Shipping rates

We offer FREE SHIPPING worldwide for all online orders.

Christian Graciel will not be held responsible for parcels that are lost in transit or experience failed delivery attempts for any reason.

Return Policy

Please read these terms and conditions carefully before initiating your return. By initiating your return, you agree to the terms and conditions set out below.

Merchandise must be returned unworn/unused, in the state you received them, and in the original packaging and seal. If an item is damaged or faulty, you must immediately notify at contact@christiangraciel.com including pictures of the packaging received with the item ordered. We will give you instructions and guideline to follow for the return procedures.

All return requests must be made within 15 days from order date.

Please note :

• We do not offer cash refunds.
• Returns will be at your own costs.
• Any and all returns are sent back at the customer’s own risk.
• Keep your receipts/invoices, as customers may be asked for proof of purchase.
• We do not accept return for change of mind.